Please provide at least 24 hours notice if you need to reschedule or cancel a treatment. This gives the clinic enough time to fill the slot. If a client gives a last minute cancellation notice more than twice, client must pay full price for next service scheduled.
NO SHOW POLICY. If a gift certificate was used or if a gift certificate is on file for a client that no call no shows, the gift certificate will no longer be valid. If there isn't a gift certificate or voucher attached to the appointment, client must pay full price for service during the scheduling process if they want to book another appointment with us.Two no call no shows will result in a permanent ban from the clinic.
LATE ARRIVAL POLICY
We regret that late arrivals will not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The original reservation fee will be charged. If a client is more than 15 minutes late for an hour service, they will be asked to reschedule. If a client is more than 5 minutes late for a session that is 20 minutes in length, they will be asked to reschedule.
Gift Certificates and Scheduling
Gift Certificates do not expire. We do not refund gift certificates or any services. Only 1 discounted gift certificate can be used a month no matter if you or someone else purchased you a heavily discounted gift certificate. We do book up quickly due to our low rates during certain times of the year, and we may be scheduled out 2 or more weeks in advance. We do not allow individuals to stock pile discounted gift certificates for themselves.
** Both of the gift certificates that have the title " the gift of massage" are for gift giving only and cannot be purchased for yourself. These gift certificate/vouchers do not expire, but each person that receives them can use one every 90 days even if received by separate people and has just one type of gift of massage gift certificates or has received a mix of the regular or deluxe the Gift of massage gift certificates.
If you purchased a voucher, please read the restrictions in the fine print.
Massages that are won from our Facebook page will be null and void if the client does not give a 24 hour cancellation notice or no call no shows